About us.

We are 24/7 Virtual Receptionist

 

Running a short-let property management business might sound like a dream come true at the beginning. But once you have to deal with multiple listings things might get complicated.

Managing multiple listings on platforms like Airbnb, Booking.com, VRBO, and Expedia can quickly become overwhelming. Juggling reservations and guest communication, optimizing listings, managing pricing, and dealing with various issues often feels like a full-time job with no “official working hours”.

We, at Bright Receptionist, are here to help you.

At Bright Receptionist, we specialize in relieving you of the burden of managing your short-term rental properties.

Our dedicated team of virtual assistants provides professional customer service designed specifically for short-term rental platforms, allowing you to focus on growing your business.

This means you can scale your business without the stress of managing everything by yourself anymore.

What can you expect from us?

  • Impeccable 24/7 customer service and dealing with varieties of tasks
  • Communicating with your guests in a friendly, personal manner
  • Setting up PMS / CMS systems, listings, pricing and much more…

Why should you choose us?

We are seasoned hospitality professionals with extensive backgrounds in travel and tourism. Our wealth of experience ensures that we understand the unique needs of your short-term rental business and can provide the highest level of service.

Whether you manage 10 units or 100, we see you as a partner, not just a client. We adapt to your specific business needs to deliver seamless support, ensuring that we become an integral part of your organization.

Our mission is to relieve you from your most time consuming day-to-day operations, so you can focus on what is essential for you – building your portfolio and expending your business.

Provide 24/7 Instant Guest Communication

Handle bookings and inquiries

Collect payments and deposits

Manage listings on all OTAs

Coordinate cleanings with your housekeepers

Coordinate technical issues with your technicians

Coordinate day-to-day operations with your team

Escalate emergencies to your property manager on the ground

Provide information about the property and the area

24/7

Virtual Receptionist

  • Instant guest communication via chat, email and phone all around the clock

    Personalized communication with your guests – all answers in less than 1 hour (usually in minutes). We have your business covered 24 / 7 / 365 days.

  • Handling all bookings and inquiries

    We`ll handle all your individual, corporate, mid and long-term bookings and will coordinate all details with your team. We do manually check every little detail to make sure your guests will have a memorable stay!  

  • Escalating emergencies to your local team

    If an urgent issue arises we act as the first point of contact. We assess the situation and promptly escalate it to you or your property manager, ensuring a quick and efficient resolution while keeping guests informed.

  • Provide 24/7 Instant Guest Communication
  • Handle bookings and inquiries
  • Collect payments and deposits
  • Manage listings on all OTAs
  • Coordinate cleanings with your housekeepers
  • Coordinate technical issues with your technicians
  • Coordinate day-to-day operations with your team
  • Escalate emergencies to your property manager on the ground
  • Virtual Concierge: Provide information about the property and the area

Other Services

Listing Management

  • Create new listings or optimize your existing listings to ensure accuracy and high-quality presentation.

  • Manage your properties on Airbnb, Booking.com, Expedia, VRBO, TripAdvisor, etc.

  • Integrate, synchronize and maintain your listings with your PMS, CMS and Pricing Tool. We have years of experience with Guesty, Hostaway, PriceLabs and much more …

Revenue Management

  • Analyse current revenue strategies, current, past performance, market and competition

  • Develop and implement strategic pricing across distribution channels, setup dynamic pricing

  • Provide regular reports on revenue performance, occupancy rates, and other key metrics

Digital Marketing

  • Design professional, easy-to-read guides that cover check-in details, house rules, and local recommendations, improving guest experience

  • Craft engaging organic posts tailored to your brand, ensuring your properties stand out on platforms like Facebook, Instagram and LinkedIn

  • Create and manage email campaigns to nurture past guests and drive repeat bookings

Basic plan: more than 40 listings

€89per listing/month
  • Instant guest communication via chat, email and phone
  • Handle all inquiries and instant bookings
  • Collecting payments and deposits
  • Coordinating operations with your staff on place
  • Escalating emergencies to you / your local team
  • Listing optimization and maintenance
  • *The above package of services covers 12 hours of customer support per day
  • *Revenue Management and Digital Marketing services are provided for an extra fee

If you need a customized package of services for your business, please contact us.

We offer various solutions based on the number of properties and services included.

No set up fees!

Basic plan: 20-39 listings

€99per listing/month
  • Instant guest communication via chat, email and phone
  • Handle all inquiries and instant bookings
  • Collecting payments and deposits
  • Coordinating operations with your staff on place
  • Escalating emergencies to you / your local team
  • Listing optimization and maintenance
  • *The above package of services covers 12 hours of customer support per day
  • *Revenue Management and Digital Marketing services are provided for an extra fee

If you need a customized package of services for your business, please contact us.

We offer various solutions based on the number of properties and services included.

No set up fees!

Bright Receptionist

For any questions, further info or for booking a demo, please contact us from the form below