About us.

We are 24/7 Virtual Receptionist

 

Running a short-let property management business might sound like a dream come true at the beginning. But once you have to deal with multiple listings things might get complicated.

You can find communicating with guests and handling reservations an overwhelming and exhausting activity without any “official working hours”, which you might no longer desire to deal with. When you find yourself in such a situation …

We, at Bright Receptionist, are here to help you.

Our main goal is to simply let you sit back and relax while we take over and handle each guest in a friendly manner. Because we know that as the competition increases constantly it is most important to deliver outstanding hospitality and that is what we strive for.

What can you expect from us?

  • Impeccable 24/7 customer service dealing with varieties of tasks
  • Communicating with your guests in a friendly, personal manner
  • Dealing with bookings, listings and guests` emergencies

Why should you choose us?

We are a dedicated team of hospitality professionals with many years of experience in the travel and tourism industry.

Our mission is to make your guests satisfied, while you can focus on what is essential for you – building your portfolio and expending your business.

Screening potential guests

Handling inquiries and bookings

Collecting payments and deposits

Managing listings and channels

Dealing with emergencies

Coordinating cleanings with your housekeepers

Coordinating technical issues with your technicians

Coordinating day-to-day operations with your local property manager

Providing information about the property and the area

24/7

Virtual Receptionist
  • Instant guest communication via chat, email and phone all around the clock

    Personalized communication with your guests – all answers in less than 1 hour (usually in minutes). We have your business covered 24 / 7 / 365 days.

  • Handling all bookings and inquiries

    We`ll handle all your individual, corporate, mid and long-term bookings and will coordinate all details with your team. We do manually check every little detail to make sure your guests will have a memorable stay!  

  • Dealing with emergencies

    Your guests got locked out in the middle of the night? No problem, we have you covered! We are the first point of contact if your guests face any issues during their stay. We`ll immediately help them in a prompt and professional manner.

  • Screen potential guests
  • Handle inquiries and bookings
  • Collect deposits and payments
  • Organize key exchange and check-in
  • Deal with emergencies and guest complaints
  • Coordinate cleanings with your housekeepers
  • Coordinate technical issues with your technicians
  • Coordinate day-to-day operations with your local property manager
  • Manage listings and synchronizations to all different channels and platforms
  • Virtual Concierge: Answer to all guest questions and give information about the property and the area

Other Services

Listing Management

  • Creating or editing your existing listing descriptions

  • Listing your properties on Airbnb and all other major OTAs

  • Creating digital guidebooks and house manuals

Review Management

  • Writing customized reviews to your guests

  • Writing customized answers to you positive guest reviews

  • Writing professional polite answers to your negative guest reviews

Other Admin Support

  • Adjusting rates with accordance to your revenue strategy

  • Handling invoices from / to partners, contractors and suppliers

  • Other admin tasks (upon request and depending on our availability)

10 - 19 listings

130$per listing
130$per listing
  • Instant guest communication via phone, chat and email
  • Handling all inquiries and instant bookings
  • Collecting payments and deposits
  • Dealing with emergencies
  • Coordinating operations with your staff on place
  • Listing Management
  • Review management
  • Other Admin Support
  • If you manage more than 20 properties or in case you need a different package of services, please contact us.

     

    We offer customized solutions and discounts based on the number of properties and the services included.

5 - 9 listings

129$per listing
129$per listing
  • Instant guest communication via phone, chat and email
  • Handling all inquiries and instant bookings
  • Collecting payments and deposits
  • Dealing with emergencies
  • Coordinating operations with your staff on place
  • Listing Management
  • Review Management
  • Other Admin Support
  • If you manage more than 20 properties or in case you need a different package of services, please contact us.

     

    We offer customized solutions and discounts based on the number of properties and the services included.

Bright Receptionist

For any questions, further info or for booking a demo, please contact us from the form below